The number of drivers grumbling about problems hiring cars abroad is on the up. Complaints against car hire companies in 2015 increased by almost 7 per cent compared with the previous year. The rise has been reported by the UK European Consumer Centre (UKECC), the UK-based consumer advice organisation that people complain to if they’ve had a bad experience with foreign based companies.
The increase comes despite the big five hire car companies ‑ Avis-Budget, Enterprise, Europcar, Hertz and Sixt – pledging to conform more closely with legislation designed to protect consumers. However, the number of complaints has dropped compared to the year before. Andy Allen, UK European Consumer Centre (UK ECC) director, said: “Complaints about car hire the previous year (2014) rose by just over 23 per cent, so it’s good to see that the rate of increase of car hire complaints has started to drop but disappointing that the figure is still rising at all.”
What the car hire companies promised Continue reading