Hard at work under the bonnet. Trouble is, you asked him to fix the suspension. Find out how to deal with a garage that doesn’t do what you asked
Thanks to a few dodgy traders, it’s reasonable to say garages don’t have the best reputation in the eyes of most car owners. The vast majority of mechanics are fair and honest. But over time, a small proportion have tarnished the industry’s image.
There are many ways you can end up out of pocket after dealing with a garage. They might damage your car while it’s in their care. They may charge you for work that you haven’t asked for. Or they might return your car with the problem fixed and another one introduced.
If you’re unlucky enough to encounter a problem with a garage, there are some steps you can take to ensure you don’t end up out of pocket. With the help of Citizens Advice we look at problems and solutions.
The problem: a garage overcharges you
Continue reading →
Many drivers say they find dealing with garages baffling and intimidating
Drivers with a complaint about a garage or car dealer can now go to the new Motor Ombudsman. This is the first time the motor industry has had a dedicated ombudsman. It means drivers who think they’ve been short changed by a motor trader can get impartial advice. And in extreme cases, they will have an unbiased middle man to help negotiate a reasonable outcome to a dispute.
The Motor Ombudsman will deal with complaints over new and used cars. It covers sales, servicing, repair, and warranty problems. It has a code of practice regulated by the Chartered Trading Standards Institute and it’s been set up because the number of drivers complaining about their treatment at the hands of the motor trade is still unacceptably high.
Why do drivers need a middle man?
Continue reading →
Anyone buying a car with an outstanding debt on it can have it legally snatched
The increasing numbers of innocent drivers having their car repossessed because of debts racked up by the previous owner is prompting a change in the law. Continue reading →
You shouldn’t pay a service charge when you apply for a new driving licence
Drivers have been warned not to be duped by government website copycats charging for services that would normally be free. Continue reading →
Many drivers put up with faults simply because they don’t know what to do if they’re unsatisfied with their car or motorbike. If you’re at your wits’ end with a problem on a recently bought vehicle that seems beyond repair, you may want to consider rejecting your vehicle. Continue reading →
You still have rights, even when you buy an old nail like Del Boy’s Reliant Regal. (Picture © Beaulieu)
Consumers complain about cars more than any other item, according to Citizens Advice. Typically, the consumer body receives over 45,000 grumbles a year, with just over two thirds relating to used cars.
However, few of us know the law or what it entitles us to if we’re not entirely satisfied. Read on to find out what you can and can’t ask for if things go wrong. Continue reading →